Terms and Conditions

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At Hebe Healthy Living, we take pride in preparing fresh, high-quality gourmet meals. Because our products are perishable, we have established the following Return & Refund Policy to ensure fair and prompt resolution of any issues.

Due to the perishable nature of our meals, we generally do not accept physical returns. However, we will gladly provide a replacement or refund under the following circumstances:

• Your order was incorrect or incomplete.
• You received the wrong meal(s).
• Your meal arrived damaged or with packaging compromised during delivery.
• Your order was spoiled or unsafe to consume upon delivery.
• Your order was not delivered as confirmed by our delivery records.
• There was a quality issue that prevented you from enjoying your meal.

Requests must be submitted within 48 hours of delivery.

To help us investigate your request, please provide:

• Your order number.
• A description of the issue.
• Clear photographs of the meal and packaging (when applicable).
• Any other relevant information requested by our customer service team.

We reserve the right to deny refund requests if:

• The request is made more than 48 hours after delivery.
• The product has been improperly stored or mishandled after delivery.
• The issue is unrelated to product quality or delivery error.

Orders may be canceled for a full refund if cancellation is received before meal preparation begins. Once meal preparation has started or the order has been dispatched for delivery, cancellations cannot be accepted.